FAQs
WHAT IS YOUR RETURNS POLICY?
At Kushion, we recognize that there are instances where you might need to return your purchase, and our aim is to ensure a seamless and hassle-free process for you. You have the flexibility of up to 14 days from the date of delivery to initiate a return. To ensure a successful approval, kindly ensure that the products are returned in their original packaging. Our commitment is to make your return experience as convenient as possible, and if you have any questions or need assistance, please feel free to contact our customer support team.
CAN I TRACK MY ORDER?
Frequently, our couriers provide a tracking code that we happily share with our customers, enabling them to monitor the progress of their orders. However, it's essential to note that if the order has been dispatched through our specialized furniture delivery company, tracking may not always be available. If you have any inquiries or require additional information regarding your delivery, please don't hesitate to reach out to us. We're here to assist you.
WHAT IF MY DELIVERY ARRIVES DAMAGED?
If, by rare chance, your purchase(s) incur damage during transit, we kindly request that you take specific steps to facilitate a smooth resolution. If the damage is evident upon delivery, please refuse to sign for the item and promptly return it. In case the damage becomes apparent after opening, we ask you to send us an email with photographic evidence. Upon receiving the necessary information, we will make arrangements for collection and a replacement. To ensure a timely process, please report any damages within 24 hours of receiving the delivery. Your satisfaction is our priority, and we are committed to resolving such matters promptly and efficiently.
CAN I VIEW YOUR PRODUCTS IN PERSON/DO YOU HAVE A RETAIL OUTLET OR SHOWROOM?
At Kushion, our primary focus is providing customers with top-tier products, which is why we exclusively retail them through our website. This approach enables us to offer a wide array of high-quality items at the most competitive prices, backed by our price match guarantee.
We take pride in offering a hassle-free shopping experience, and to ensure customer satisfaction, we provide up to 14 days for returns. This gives our customers the confidence to make purchases, knowing they have the option to return the item if it doesn't meet their expectations or suit their needs. The only requirement for returns is that the item must be sent back in its original packaging.
Yes. More often than not we can communicate a chosen delivery date that suits you via our couriers, provided enough notice is given to us.